If you can’t see or access your speakers within the Phorus app, either during set-up or during normal use, check the status of the Wi-Fi light. Based on what that light is doing, there are several ways to get the speaker up and running again. If using a computer to stream, see the bottom section for some additional steps you can take if these suggestions don’t help.
Wi-Fi Light Solid
This indicates the Phorus product has the network setup information, and is connected to the network. If the product isn’t found in the app, try the following:
- Try closing the Phorus app and reopening it, or restarting your phone, tablet, computer.
- Double-check that your phone, tablet or computer is connected to the same network as the speaker, so they can see each other.
- Be sure that you have broadcast forwarding and media sharing enabled on your router / access point (If you aren’t sure how to do this, contact customer support for help)
- Try a Manual Update
- Check our Incompatible Router List to see if your model (or similar model) is on the list and what the recommended solution is.
- Contact customer support if none of these steps fix the issue.
Wi-Fi Light Blinking
This indicates the Phorus product has the network setup information, and is attempting to connect but failing. To correct this, try the following:
- Move the Phorus product closer to the router / access point
- Exit the app, put the Speaker back into Set-Up mode, and set it up again.
- Be sure you are not trying to use an Office or Corporate guest network
- Verify that your network is not set to deny unauthorized MAC IDs, or that it has a frequent lease refresh (if you’re not sure what these are, then you can contact customer support)
- Be sure the router is not set to Wi-Fi channels outside of your region (if you’re not sure what these are, then you can contact customer support)
- Try a Manual Update
- Check our Incompatible Router List to see if your model (or similar model) is on the list and what the recommended solution is.
- Contact customer support if none of these steps fix the issue.
Wi-Fi Light Pulsing
This indicates the Phorus product has returned to Set-Up mode, and will need to be set up again. Before running Set-Up again:
- Double-check the password you entered was correct
- Power cycle the Phorus product (turn it off and then on again)
- Move the Phorus product closer to the router / access point
Run Set-Up again. If the Phorus product is still in Set-Up mode:
- Be sure you are not trying to use an Office or Corporate guest network
- Try a Manual Update
- Check our Incompatible Router List to see if your model (or similar model) is present and if there is a solution.
- Contact customer support if none of these steps fix the issue.
Wi-Fi Light Off
This indicates the Phorus product is no longer attempting to use Wi-Fi. If your Phorus product is in this state, try the following:
- Check that the Phorus product is not connected via Ethernet (The Wi-Fi light is always off if Ethernet is used)
- Power cycle the Phorus product (turn it off and then on again)
- Try a Manual Update
- Contact Customer Support
If the Phorus product is connected via Ethernet instead of Wi-Fi, you will not be able to use the Wi-Fi light to diagnose the problem. In this instance, try each of the following:
- Try closing the Phorus app and reopening it, or restarting your phone, tablet, or computer and then reopening the app.
- Double-check that your phone/tablet/computer is connected to the same network as the speaker.
- Be sure you are not trying to use an Office or Corporate guest network.
- If it’s your personal network, be sure that you have broadcast forwarding and media sharing enabled on your router / access point (if you’re not sure what these are, contact customer support).
- Try a Manual Update
- Check our Incompatible Router List to see if your model (or similar model) is present and if there is a solution.
- If using a computer to stream, check the steps in the next section.
- Contact customer support if none of these steps fix the issue.
Computer Specific Steps
If you lose speakers while using the Play-Fi app for the personal computer, try solving the issue based on the status of the Phorus product Wi-Fi light. If that dos not help, try the following:
- Change your network type from “Public” to “Home” or “Work” or "Private".
- Enable Network Sharing.
- Right click the Play-Fi app shortcut, and elect to run it in Administrator mode.
- Ensure DTS Play-Fi is allowed in your Firewall.
- Disable any antivirus or security software blocks against DTS Play-Fi.