Incompatible Network Set-Ups

Play-Fi is not compatible with Office or Guest networks

Phorus products are built to deliver a wonderful audio listening experience at home using Play-Fi, on a personal Wi-Fi network.  Offices and other corporate networks like hotels, airports, and areas with “guest” Wi-Fi networks are almost always set up to disable media streaming products. This is done for security reasons, and to preserve bandwidth.  Regardless of the reason, these environments are not suitable for use of your Phorus products.  

If for some reason you do need to use your Phorus products in an office environment, work with your IT department or network administrator on set up.

 

Some Routers and Access Points do not work well with Play-Fi products

Our team is constantly testing for Wi-Fi compatibility.  This table shows a list of Wi-Fi hardware that can cause issues for your Phorus products, along with our suggested solutions for the problem.

 

Make

Model

Problem

Solution

Actiontec

GT724WGR
M1000
C1000
PK5000

Your Phorus product may not connect to the network, or it may connect, but not be visible in your Phorus app.  This is due to the router not assigning an IP address.

A manual update will allow your speakers to be discovered on the network.

Apple

AirPort Express, Extreme, and Time Capsule

AirPort routers are not Wi-Fi certified, and sometimes don’t handle media streaming the way certified routers do.  This can lead to a poor Play-Fi streaming experience.

Use another Wi-Fi access point instead, like one of these recommended options.

Belkin

F6D4230-4 V3 

F5D7234-4 v4

The Wi-Fi network may fail to forward broadcasts from one device to another. This can cause connection and performance issues for Phorus products.

A manual update of your speakers may resolve the issue. Otherwise, use another Wi-Fi access point, like one of these recommended options.

Linksys

E800

This router is not 802.11n certified, and when WMM (an advanced media management mode) is enabled, performance of Phorus products can be impaired.

Disable WMM, and performance should improve. You will find instructions for how to do this in the router’s user manual or in their online support tools.

Motorola

SBG6580

Your Phorus product may connect, but the Wi-Fi network may fail to forward broadcasts, making it difficult for your speakers to be discovered and used. 

A manual update of your speakers should resolve the issue. Otherwise, use another Wi-Fi access point, like one of these recommended options.

Netgear

WNDR3400
WNDR4200

These routers have an isolation mode.  If this mode is enabled, the router is not forwarding broadcasts between devices. Your Phorus product may connect, but it will be difficult for your speakers to be discovered and used.

Disable isolation mode in the router settings, and the Phorus products will now be discoverable. You will find instructions on how to disable isolation mode in the router user manual or in their online support tools.

TP-Link

TL-WR841N

Certain streaming services in your Phorus app may not work. 

Update the app to the latest version and the issue should be resolved.

 

If you are experiencing one of the issues listed above, but with a different router model, often the related solution listed here will resolve the problem for you.  You can always contact customer support for help and suggestions on Wi-Fi networking issues. 

For a general performance improvement suggestions, click here.

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