The majority of the time, this occurs when something else is happening on your smartphone or tablet outside of the Play-Fi app. For instance, the app may crash if:
- The device's battery is low, causing it to conserve resources
- The memory has filled up
- The Play-Fi app’s background process was forced to stop by the OS for other reasons, and the app was not able to resume
- An OS-level illegal operation occurred
To avoid further crashes, try plugging in your device and closing or killing other memory-intensive background applications. Then, restart the app and enjoy the music.
If the app continues to crash after you take these steps with your device, please contact customer support for help.