No Play-Fi Devices Detected

If you can’t see or access your speakers within the Phorus app, either during set-up or during normal use, check the status of the Wi-Fi light.  Based on what that light is doing, there are several ways to get the speaker up and running again.  If using a computer to stream, see the bottom section for some additional steps you can take if these suggestions don’t help.

Wi-Fi Light Solid

This indicates the Phorus product has the network setup information, and is connected to the network. If the product isn’t found in the app, try the following:

  1. Try closing the Phorus app and reopening it, or restarting your phone, tablet, computer.
  2. Double-check that your phone, tablet or computer is connected to the same network as the speaker, so they can see each other.
  3. Be sure that you have broadcast forwarding and media sharing enabled on your router / access point (If you aren’t sure how to do this, contact customer support for help)
  4. Try a Manual Update
  5. Check our Incompatible Router List to see if your model (or similar model) is on the list and what the recommended solution is.
  6. Contact customer support if none of these steps fix the issue.

Wi-Fi Light Blinking

This indicates the Phorus product has the network setup information, and is attempting to connect but failing. To correct this, try the following:

  1. Move the Phorus product closer to the router / access point
  2. Exit the app, put the Speaker back into Set-Up mode, and set it up again.
  3. Be sure you are not trying to use an Office or Corporate guest network
  4. Verify that your network is not set to deny unauthorized MAC IDs, or that it has a frequent lease refresh (if you’re not sure what these are, then you can contact customer support)
  5. Be sure the router is not set to Wi-Fi channels outside of your region (if you’re not sure what these are, then you can contact customer support)
  6. Try a Manual Update
  7. Check our Incompatible Router List to see if your model (or similar model) is on the list and what the recommended solution is.
  8. Contact customer support if none of these steps fix the issue.

Wi-Fi Light Pulsing

This indicates the Phorus product has returned to Set-Up mode, and will need to be set up again. Before running Set-Up again:

  1. Double-check the password you entered was correct
  2. Power cycle the Phorus product (turn it off and then on again)
  3. Move the Phorus product closer to the router / access point

Run Set-Up again.  If the Phorus product is still in Set-Up mode:

  1. Be sure you are not trying to use an Office or Corporate guest network
  2. Try a Manual Update
  3. Check our Incompatible Router List to see if your model (or similar model) is present and if there is a solution.
  4. Contact customer support if none of these steps fix the issue.

Wi-Fi Light Off

This indicates the Phorus product is no longer attempting to use Wi-Fi. If your Phorus product is in this state, try the following:

  1. Check that the Phorus product is not connected via Ethernet (The Wi-Fi light is always off if Ethernet is used)
  2. Power cycle the Phorus product (turn it off and then on again)
  3. Try a Manual Update
  4. Contact Customer Support

If the Phorus product is connected via Ethernet instead of Wi-Fi, you will not be able to use the Wi-Fi light to diagnose the problem.  In this instance, try each of the following:

  1. Try closing the Phorus app and reopening it, or restarting your phone, tablet, or computer and then reopening the app.
  2. Double-check that your phone/tablet/computer is connected to the same network as the speaker.
  3. Be sure you are not trying to use an Office or Corporate guest network.
  4. If it’s your personal network, be sure that you have broadcast forwarding and media sharing enabled on your router / access point (if you’re not sure what these are, contact customer support).
  5. Try a Manual Update
  6. Check our Incompatible Router List to see if your model (or similar model) is present and if there is a solution.
  7. If using a computer to stream, check the steps in the next section.
  8. Contact customer support if none of these steps fix the issue.

Computer Specific Steps

If you lose speakers while using the Play-Fi app for the personal computer, try solving the issue based on the status of the Phorus product Wi-Fi light.  If that dos not help, try the following:

  1. Change your network type from “Public” to “Home” or “Work” or "Private".
  2. Enable Network Sharing.
  3. Right click the Play-Fi app shortcut, and elect to run it in Administrator mode.
  4. Ensure DTS Play-Fi is allowed in your Firewall.
  5. Disable any antivirus or security software blocks against DTS Play-Fi.

 

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